Policies and procedures

Scheduling

All appointments must be scheduled via our online system on the Inga Bailey Brows website. We do not accept appointment requests via text, social media, emails, or calls.

Online scheduling gives you the opportunity to book, cancel, reschedule, or alter your appointment at your convenience.

Any cancellations or rescheduling requests must be made online 24 hours prior your scheduled appointment. If this policy is not honored, your ability to book online may be suspended.

Tardiness

If you are going to be late for your appointment, please text 770-940-2569 to inform us. There is a 10 minute grace period. Clients who show up within the grace period are subject to an abbreviated service in order to maintain our schedule. Full service rates will still apply.

If you are later than 10 minutes, your appointment must be rescheduled.

Last Minute Cancellations / No-Shows

Again, cancellations must be made online 24 hours prior to your scheduled appointment. If you cancel your appointment in less than 24 hours prior to your scheduled appointment time or if you are a “no call, no-show,” we will charge the full amount of your service to your card on file, the charge is not a credit. Your ability to book a future appointment may be indefinitely restricted.

*These strict cancellation policies are set in place to avoid loss in revenue. We appreciate your understanding of and respect to our cancellation policies.

Arrival

Please arrive to your scheduled appointment on time or five minutes early. Please knock on the door before entering or wait in the waiting area until you are called into the studio.

If you happen to arrive earlier than five minutes, please wait in the waiting area in the lobby outside the brow studio in the front of the suite to allow the current client privacy during his/her service.

Pets and Children

There are no pets allowed in the studio. Only service animals are permitted.

Well behaved children who are not receiving services are welcomed to wait inside the brow studio while services are being rendered.

Inga Bailey Brows is a discrimination-free environment and services will never be refused based on race, gender, religion, creed, sexual orientation, or disability. However, Inga Bailey Brows reserves the right to refuse service to any client for any reason not prohibited by federal and state law.